Gloucester Departments: Service, Sales and Parts

For 30 years, our goal has never swayed from providing top-quality auto professionals that serve our neighbors and surrounding communities with courtesy, customer service and the finest selection of Toyota vehicles in the state of Virginia. It is thanks to our wonderful customers and their many referrals to family and friends that we work so hard to provide expert automotive sales and support staff that will leave you completely satisfied.

Gloucester Toyota Sales Department

Our new and pre-owned car sales teams are headed by sales managers Cameron Barrow, Brian Tate and Matthew Johns. Their job is not just supervising our sales team; they motivate, encourage and promote sales strategies that put the customer first. After all, most of our customers come into Gloucester Toyota after doing the hard work of researching the vehicles they hope to purchase. They already know what type of car they want, they’ve compared prices and they know what their monthly budget can handle. 

Gloucester Toyota is proud of its team of sales representatives and their determination to get our customers into the cars of their dreams, whether that’s a new Toyota vehicle or one of our certified pre-owned vehicles. We accomplish that without any customer hassle or outdated sales tactics. Our sales team’s goal is to help you find the right model car at the right price for your family. We are reversing the sales dealer reputation with a strong commitment to consistently good service that will result in a positive customer experience.

Speak with a sales rep about these ongoing specials and incentives:

• Military Rebate
• College Graduate Rebate
• Pre-owned Vehicle Specials
• Online offers and incentives
• Service Specials
• Safety Recalls & Service Campaigns

Full Service Certified Toyota Experts

When you visit the Gloucester Toyota service center, you will no doubt notice the efficiency and focus on customer satisfaction that our service manager, Doug Updike, instills into his team of service advisors. Our service advisors stay busy keeping our clients on top of regularly scheduled maintenance, diagnostics and repairs. Our service staff is dedicated to doing more than listening to service requests and making appointments.

We know your time is valuable, and your family’s cars are your investments. Our service department is backed by expert automotive technicians with outstanding diagnostic skills. We work hard to discover any issues with your vehicle and complete accurate repairs in a timely fashion. Before we do anything, we communicate with our customers, so they have a full understanding of everything our mechanics need to do.

Our service department wants all Gloucester Toyota customers to know that we offer these 6 scheduled auto maintenance services that are proven to keep cars running safely and smoothly for many more years:

1. Check and Replace Wiper Blades
2. Change Your Oil Regularly
3. Rotate Your Tires & Check Air Pressure
4. Check Your Battery’s Charge
5. Replace Worn-Down Brake Pads
6. Replace Air Filter

In-house Parts Department

Our dealership parts management starts and ends with Al Trombley, automotive parts manager. He works closely with our service department to keep the right parts inventory to meet expected customer’s needs. Al can tell you what parts are in-stock, and when they’re not, he can rely on the network of auto parts distributors and OEM vendors that he’s partnered with over the years.

Managing inventory that includes a Full Selection of Toyota Parts and Accessories is a balancing act. Not only does Al manage the space he’s allocated for our automotive parts inventory, he knows that the success of our service department relies on his ability to get the right parts for our customers, and get them fast.

At Gloucester Toyota dealers, our customers are savvy shoppers, and we know they are the key to our success. Keeping our customers satisfied is what we do at Gloucester Toyota.

Takeaways

• Family owned and operated for 30 years
• Carfax Reports on all Pre-owned Vehicles
• Family-friendly and pet-friendly facility

When it’s time for your next new vehicle or other make and model of used car, Gloucester Toyota invites you to explore our offers, shop our inventory, and test drive the cars you’ve been looking for.