The team at Gloucester Toyota is friendly and easy to work with! From sales to service, they are why I go to them for cars and service!

Great customer service from start to finish.

Outstanding customer service. Honest Service Dept. evaluation and management. Would highly recommend .

Tyler was an excellent salesperson. He took time with us to try several vehicles and to thoroughly explain our new vehicle’s features. He even stayed after closing to make sure all of our questions were answered. John answered all of our questions in the business office and had us in and out efficiently. Excellent experience at Gloucester Toyota.

If you want to have a great experience buying a vehicle and then continue to have a great experience with service for your vehicle then Gloucester Toyota is the place to go! Just excellent customer service every time!

Thank you for assisting me with getting my dream car and the trade in I needed on my previous vehicle to get the payment I desired.

Dave was awesome to work with!

Have always received exceptional service from Gloucester Toyota. Very friendly and quality service.

Polite and fixed my problem

I had my 2014 Toyota Camry in Gloucester Toyota yesterday morning at 10 AM for a “maintenance required” light that had come on in my dash that concerned me. Not knowing what it was they assured me that it was something as simple as having my oil changed and possibly having my tires rotated. They were very courteous and did the services..much to my surprise I was in and out of there in less than an hour and it only cost $110.. I don’t know what happened to the old days of dealerships when you couldn’t walk in them without spending an arm and a leg but this was a totally different experience .. I can say I almost look forward to my next maintenance. I’d like for this car to last and I feel confident with them caring for it it will. Thank you so much to the crew and to the office help for being so pleasant and easy to deal with

I just purchased my second Toyota from this dealership. The first was June 2022 and was a 2022 Toyota Tacoma. My sales man was Taylor Powell and Cameron the manager. My second purchase on September 16, 2024 was a 2024 Toyota Tundra and to my luck I was able to work with Taylor again and Cameron which are both great guys and in my opinion assets to Gloucester Toyota. Both times I’ve purchased vehicles from them it has been a very easy and hassle free process. I highly recommend them if anyone is looking for a new Toyota or used vehicle. Thanks again Taylor and Cameron.

Astoundingly helpful people. We had been bringing my daughter's high mileage jeep (not a toyota) home from Florida. It decided to overheat about a half mile down the road from GLOUCESTER TOYOTA. I was in front of her in another vehicle. We pulled off at the first place we could, which was the parking lot of GLOUCESTER TOYOTA so I could check it out, figuring we would be having a bad day and the car wouldn't make it home. But within about 45 seconds, the sale rep, Taylor, came out and was very friendly and helpful, took a look under the hood, called over his General Manager, and then the head of their repair shop, Doug, who quickly drove it around to the shop, identified the problem (radiator hose blow out), got a new hose and fluid, did the repair, and got us on the road again all within 40 minutes, with no appointment and at the end of the workday. And they didn't charge us for anything except the part. No labor charge at all. This was wonderful. Amazing experience. Made my day. Made my daughter's day. We made it home safely and well, thanks to these super men and the culture of this organization.. Thank you gents for reinforcing that there is good in the world!

Had a problem with power steering in my Toyota. Had it towed to Gloucester Toyota. Holly, in service, was pleasant, listened well, kept me informed after the diagnostic was done. Had to wait for the part to come in so my car was with them for over a week. Doug, service manager, called me when car was repaired, explained everything

Taylor was incredibly easy to work with and the entire experience was completely painless. Start to finish we were out the door in less than an hour. I highly recommend Gloucester Toyota!

Quick and very professional

This is the only dealership we will take our Toyota for service!

Dave was helpful and knowledge with our purchase. He and his team worked quickly to get us on our way in our new vehicle. We will definitely refer our friends, it's worth the drive.

Taylor was incredibly helpful in my purchase at Gloucester Toyota. He was very welcoming from the moment he shook my hand. Not pushy at all like your typical salesman. Extremely knowledgeable about the vehicle. He put me right at ease making my purchase. Everyone I met with there was wonderful! I’ve never had such an EASY experience as here. Gloucester Toyota was a 4.5 hour drive from my home, but they were the ONLY dealership with the exact van I wanted on their lot. I filled out an application online early in the morning when I found the vehicle on their website and Tony called me back as soon as they opened. He said “Congratulations, your Sienna is ready for you to pick up whenever you are ready!” I was shocked at how easy the entire process was. It was well worth the 4.5 hour trip there!! Just wish I lived closer so I could have taken advantage of their deals regarding free inspections etc. Fantastic decision to purchase my Sienna here! Highly recommend!!

Gloucester Toyota did a wonderful job servicing my car! Everyone there was polite and accommodating and they worked diligently to make sure everything went smoothly. I'm so glad I went to them and I highly recommend this company.

Great communication and explained everything so I could understand. Prompt and courteous.

So pleased with the purchase of my RX350! Having had a friend purchase a Highlander a few weeks earlier from Gloucester Toyota, based on her excellent experience I checked their website and found a RX 350 that appealed to me. I first spoke with Anne, who was so helpful; accommodating my schedule to have the SUV available early for my visit. The SUV I viewed online was exactly as the one on the lot. All pictures on their site showed the true vehicle with no hidden camera angles distorting the SUV's condition. Taylor, rightly so deserved the accolades he rec'd from my friend: friendly, knowledgeable about Lexus, and with NO hint of "high pressure sales" my interaction with him sealed the deal. "No haggle" purchase. EXCELLENT, competitive price on the RX compared to others for sale in Hampton Roads and the RX is in super condition! SO pleased! While I DO plan on keeping my RX for many many years - when the time comes for a vehicle - I'll stick with Gloucester Toyota for my purchase.

Always a great service dept

We had a very good experience with Gloucester Toyota. Staff was very cooperative and friendly. We will highly recommend this place to everyone.

Cameron and Dave are top notch. We’ve bought several vehicles from them and the service has always been nothing less than excellent.

My experience at Gloucester Toyota was excellent. Dave Rogers, in particular, was wonderful to work with when I purchased my Toyota Highlander. I definitely recommend these guys!