Customer Testimonials

Very helpful in finding what you want. They listen to your needs and are quick to find the vehicle that fits those needs. They actually want you to really love your choice and they drive what they sell!

Could not have had a more friendly ,professional ,timely and painless experience.

Always a great experience at Toyota!! Friendly staff and great service.

Clayton was pleasant and professional. Honored the internet price saving me thousands. Thanks!

The service desk personnel were very friendly and helpful. The service I received from start to finish was very good.

Great group to work with! Made it easy to buy a truck.

Taylor Powell is an awesome salesman. Give him a rise and a paid round trip for him and his family anywhere in the world!!

Experience was amazing and fast

Our experience at Gloucester Toyota was outstanding from start to finish. Everyone we interacted with was friendly, professional, and made the entire car-buying process easy and stress-free. We had an excellent experience working with Clayton. From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, walked us through every step of the process, and made buying our vehicle as smooth and stress-free as possible. If you're looking for a new or used vehicle, I highly recommend asking for Clayton. We'll definitely be ... Read More

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Google - Aug 3, 2026

Our experience at Gloucester Toyota was outstanding from start to finish. Everyone we interacted with was friendly, professional, and made the entire car-buying process easy and stress-free. We had an excellent experience working with Clayton. From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, walked us through every step of the process, and made buying our vehicle as smooth and stress-free as possible. If you're looking for a new or used vehicle, I highly recommend asking for Clayton. We'll definitely be coming back to Gloucester Toyota for our future vehicle purchases. Thanks again, Clayton, for making this such a great experience!

Great sales service.

Dakota and participating staff were engaging and friendly. My wife and I appreciated the business and are very happy with our purchase!

I love the service. Great staff!

The staff I worked with at Gloucester Toyota were especially friendly and helpful!! Dakota and Devin went above and beyond to help me get the best deal and an easy experience!! I am happy to recommend your business to anyone I know who is looking for a vehicle or great service!! Thank you Dakota and Devin! Blessings, Marilyn Mullins (New owner of a beautiful RAV4!!)

Holly justin and angus always make my service experience great. . u all have a great tean

I had an emergency where my AC stopped working someplace in Maryland on a trip to Mathews. I was in Tappahannock when i called the main number. It was a Saturday and I was worried they won't call me back but I was reassured by the young lady who answered the phone that if I left a message that the service depart will call me back. And sure enough, as I pulled into Mathews my call was returned. I was given a appointment for later in the week and the process was pretty much painless. AC coolant was low ... Read More

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Google - Jul 19, 2026

I had an emergency where my AC stopped working someplace in Maryland on a trip to Mathews. I was in Tappahannock when i called the main number. It was a Saturday and I was worried they won't call me back but I was reassured by the young lady who answered the phone that if I left a message that the service depart will call me back. And sure enough, as I pulled into Mathews my call was returned. I was given a appointment for later in the week and the process was pretty much painless. AC coolant was low and they added coolant with a dye for further investigation for leaks when i get back to NY. I have to give the dealership kudos for helping me out in a pinch.

Website to book appointments easily without phone call. Workshop was quick and nice waiting room for inspection. Nice, professional and friendly staff. Good price. Is good.

Very good service. Dakota was awesome to work with.

I have a 2026 Toyota Tacoma that I wanted to get touch up paint in the color of Underground & thats a difficult color to find. I went today & picked mine.

Been dealing with them over 20 years and top notch service and staff.

Experience was pleasant. Clayton Walker was professional and we would use him again and refer him to people we know. Eric and Linda

Thank you for or your excellent service .

Got a battery. No complaints except in-store price was $10 more than the online price for pickup.

Excellent interaction.

We drove from Virginia Beach to Gloucester to tear drive and look at a Highlander. From the first call with Anne, to Taylor showing us the vehicle and being beyond flexible, to Mr. Flynn, who helped with financing, the whole process was extremely smooth. I would highly recommend Gloucester Toyota to anyone!

Was well taken care of

I drove from chesapeake past several other toyota dealerships to come here. It was well worth it!! They have a great team and my salesman Dakota was very personable and went above and beyond despite how annoying I was.

Service notice came on. Took the Rav 4 to Gloucester Toyota where I have purchased last 7 Toyotas. Did necessary work fast, efficient, and at competitive price. Kept me informed of progress via text.

Taylor did an outstanding job with us, he was very patient and explained the features of the cars we were looking at. He knows the product line well. There was quick and straight forward negotiations, we arrived at a fair price for the car and my trade. The whole process was very low key and very quick. Seems like a dealership where they can make decisions quickly and don’t play games. Very enjoyable, and I love the car, it’s a Toyota!

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Only complaint was usually long wait this time Always very satisfied with service and staff

Work done on time. Employees courteous.

As always they were awesome

I'm usually very happy with Toyota's Service department, but have to say this last time I was disappointed. I only went in for an inspection - it took over an hour and a half and they missed my windshield wipers that were torn away on the bottom they were so old. I hadn't changed them because I knew I was going in soon. I didn't say anything when I was checking out because I was running so late for another appointment. I will change them myself, no big deal, but it makes me wonder what else ... Read More

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Google - May 29, 2026

I'm usually very happy with Toyota's Service department, but have to say this last time I was disappointed. I only went in for an inspection - it took over an hour and a half and they missed my windshield wipers that were torn away on the bottom they were so old. I hadn't changed them because I knew I was going in soon. I didn't say anything when I was checking out because I was running so late for another appointment. I will change them myself, no big deal, but it makes me wonder what else they missed on the inspection.

Clayton was great to us and we loved our new SR5 Tacoma. Great service, timely assistance, and a wonderful first time car buyer experience.

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Fast service by a great team who keeps you updated on the progress and work on your car. Everyone is friendly and helpful.

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Everyone was helpful, informative and easy to talk to. The selection and prices were perfect. I would definitely recommend them for any car buyer.

Exceptional service.

Great sales person and mgr/owner. Willing to work with buyer good choice for me

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I bought my car at Gloucester Toyota 13 years ago. Recently, I had state inspection, tires rotated, oil change, & multi point inspection. Every visit over 13 years has been 5 star service! I highly recommend Gloucester Toyota.If I bought another car, I would buy it from Gloucester Toyota!!!!👏

Good service - took longer than expected. Friendly and competent personnel.

Taylor was very pleasant and a gentleman through my whole experience. He even took me to Enterprise to drop of my rental car. I highly recommend TAYLOR!!! I love my car!!! Also he hooked my Bluetooth up.

Extremely friendly and professional! They're just looking to help you get a car, not push you into things you don't need. Our whole purchase (including trade in) was done in less than two hours. Highly recommend heading their way for your next car purchase!

Was pleased with the service provided to me by your team.

Ten thousand mile checkup.

Fast service, thanks

My family and I love Gloucester Toyota for all our cars. They have a nice selection and are always customer friendly.

Easy to schedule, good communication, good service.

BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time ... Read More

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DealerRater - May 15, 2026

BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time to have the car ready. MY daughter contacted Dakota for the VIN number to give the bank so they can cut the check an hour before she would arrive. Dakota gives it to her, and then proceeds to tell her the car she was coming to get was being sold. My daughter called me upset that they sold the car out from under her. I called the dealership, they transferred me to Tony who is their sales manager. Tony had no empathy that my daughter's time was wasted and that she and her husband had taken time off to get the check to pay for the car. Tony also stated that even though my daughter said she was coming in that day to get the car, he stated that we're just like other customers who say they're coming in and that he was ending this call. We called right back, and Tony didn't even have the respect to answer the phone, and had his salesman Dakota handle us. I gave Dakota my phone number and asked him to give a message to Cameron to call us back, and it is after 5pm now and we have not heard anything. The initial opinion of Cameron was an upstanding, community focused businessman, and we are disappointed that we haven't heard anything. All I know is if I had a sales manger like Tony, I would be ashamed to have him representing my business, it was the worst sales representation of a business I've ever seen, and emphasizes why we buy over the bridge and will never recommend Gloucester Toyota after this.

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I have always been happy with the service department at Gloucester Toyota .

Taylor Powell helped us with the purchase of a 2020 RAV4. He was very professional and did all he could to make us feel very comfortable and pleased with the purchase. He is a true asset to the sales team. We would definitely recommend this fine young man.

Taylor Powell was our salesman . I can remember a time where I felt comfortable and totally at ease with a car salesman . He was straightforward, honest , polite and extremely accommodating. I would refer anyone to use him and the dealership for vehicle purchases !

Absolutely love Gloucester Toyota. Everyone is always so friendly & they treat you like family. Affordable pricing for both maintenance or repairs!

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Great service. Very efficient and excellent communication throughout the service process while you wait

Pleasant, professional, and fast.

Bought my RAV4 this week after my parents recommended I use this dealership. They hadn’t realized my model yet, so placed the deposit several weeks ago. Taylor is the best! I received regular text updates as to the timeframe. Able to sign the next day it arrived. Paperwork was ready when I got there. Super fast.

Gloucester Toyota has the best service department I have had throughout my car owning lifetime (I’m 77 years young). The technician team is courteous, well trained, honest and can be trusted to provide me fair, direct and correct service every time. The managers greet me by name. They’re always friendly and attentive when I’m in their window.

Great service and I highly recommend Gloucester Toyota to anyone that wants their car maintenance done by qualified technicians.

The sales person was very nice but he didn't know the product well. Im sure this is because that particular vehicle is new. Sale manager also didn't know product well and tried to blow me off initially. He called me back and corrected his information. Ultimately I was just not satisfied with the vehicle and didn't buy it because it didn't meet my needs.

Very courteous and kept me informed about all things that need work.

Great experience with Dave. Will definitely come again next time I wish to purchase

I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to ... Read More

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DealerRater - Apr 8, 2026

I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I’ve since filed a report with the Sheriff’s Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that’s the case, but realistically, that’s a lot of footage, and I don’t know how thoroughly it will be handled. I’ve done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That’s what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the xxxx are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

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Appointment was easy to schedule and was accomplished in a timely fashion with good communication.

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My first visit to get my first service done. Took me in at my 8am appointment time at 8am wow. Staff very friendly in service, parts and sales. Very pleased with my first visit and will continue to have service done there.

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Clean and the employees were very cordial and informed. Help with my knowledge about my car

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Great people to work with. Responsive to my questions and requests Would recommend to others.

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This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come ... Read More

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DealerRater - Sep 23, 2025

This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come in on Monday to test drive one. He thanked us for asking for him and we set appt for 6:00. My husband then called him again on Monday to ask if we could drive two of them we were interested in & he said absolutely, I will have them pulled up front when you get here. We got there before 6 and they were waiting by the front door. Carter was with another customer so we waited for him & he apologized for taking so long which was not long at all. Owning a Jeep himself he knew all about them and showed us all the features & told us everything about them. We never owned a soft top, so he explained how it worked and showed us how to work it. Great guy very out going & happy to work with him on this deal. Needless to say everything went smoothly we bought the Jeep & couldn’t have asked for a better salesman. Kudos to him & I believe his name was John the finance gentleman who was also a pleasure to work with and also had a great personality. They both were a great pleasure to work with! We definitely will steer anyone to Gloucester Toyota as they both made us smile, laugh & just made the whole purchasing a vehicle enjoyable! Thank you and keep up the great work! Tom & Sheri Sommers

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Gloucester Toyota has the best staff, great prices, beautiful cars and best service team around!!! We just bought our 3rd car since moving to this area 8 years ago and will be back again when we need a car! Thank you to the amazing team!!!

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Very professional, helpful and understanding! Dealership highly recommended by friends. They came through for us.

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Hassle free, friendly, professional, easy to work with and honest. This was one of our best experiences with a dealership. We drove over an hour to the dealership even though there were 3 others to choose from in Richmond VA because of our inital phone interaction with the sales departament. Well worth the drive..

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It was not bad at all I think it’s went well not bad for the time we were there

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Very helpful and patient! They are determined to get you into a car! The staff are all really understanding and friendly

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The staff were all very pleasant, the financing process was smooth and efficient, and the car was as advertised

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I stopped in the Gloucester Toyota on Saturday afternoon, a beautiful day after all the cold and bad weather. I found myself possibly needing a new car in a very limited time. I was driving a Lexus but had decided I wanted to try a Toyota. The Toyota Dealership was so much closer to me than the Lexus Dealership. What a wonderful experience. Taylor came out immediately and asked if he could help us and he did. My daughter, her boyfriend and I were shown around. We came in to look at one car but ended up liking the Land ... Read More

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DealerRater - Mar 7, 2025

I stopped in the Gloucester Toyota on Saturday afternoon, a beautiful day after all the cold and bad weather. I found myself possibly needing a new car in a very limited time. I was driving a Lexus but had decided I wanted to try a Toyota. The Toyota Dealership was so much closer to me than the Lexus Dealership. What a wonderful experience. Taylor came out immediately and asked if he could help us and he did. My daughter, her boyfriend and I were shown around. We came in to look at one car but ended up liking the Land Cruiser Highlander. Taylor was very knowledgeable, friendly and courteous. We couldn't have asked for a better experience. I called Taylor on Monday and asked if he was available to sell a car and I arrived 45 minutes later. Everything went smoothly with no problems. I was then off to finance, and Jeff Flynn did an excellent job. Friendly, Courteous and Knowledgeable. Everything when through smoothly here and I was out in no time! I look forward to having Gloucester Toyota as my dealership. I see only good things in the future. I met several of the other staff members and they all appear to have the same work ethic. Thank you all. Rebecca

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Ours was an internet sale, but the car was prepped beautifully when it arrived and the sales staff was very thorough in describing features and how to work them when we picked the car up.

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We had a very good experience every time we went in, which was 5 times. We had to see what was available and what fit our needs. The sales people were most helpful.

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Very friendly (dog friendly as well) salesperson, Devin Rogers, as well as manager Jeff. Knowledgeable and informative, and not high pressure. Easy to work with and definitely would buy from them again.

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Ive use their service department for over a decade to keep my Lexus running. Its like a dealer quality mom and pop operation to me. Reasonably priced, excellent work and Holly and the reservation crew are easy to communicate with, flexible and answer their phones.

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People were friendly and helpful, and the salesman was very knowledgeable about the car I was buying. He was not the least bit pushy...let the car sell itself.

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