Customer Testimonials

Fantastic experience

Kyle was amazing! Helped me with what I was exactly looking for. Very kind and helpful.i love my car so much! I would definitely recommend!

Our salesman Kyle was very courteous. He took his time and didn’t rush us.

This was the best and easiest car buying experience ever. I knew exactly what I was looking for and they made the entire process easy. From finding the vehicle to explaining financing options and completing all the paperwork, the process was so smooth it was almost too good to be true! Dave, Cameron and the entire team showed great patience, answering all my questions and making sure I walked away happy and without any concerns. They were friendly and welcoming from our first contact until the deal was completed.

This is our second experience dealing with a Toyota dealer and we will be returning right back here to Toyota Gloucester. Thank you.

Wonderful dealership and great people. My relatives and i have bought a few vehicles from them and i traded a truck there as well. Service Dept is also outstanding. They are very accommodating and quick with service visits.

Great service on a tire that had a screw in it. They worked me in at the end of the day to get me back on the road.

Read at DealerRater

I had a wonderful experience purchasing a new vehicle from Gloucester Toyota.

We came in and met a kind, knowledgeable salesman Drew Tate i believe... responsive to our inquiries..assisted in all ways The stars aligned.lol, no.. really the truck had just delivered the car..it had out name on it.. grab and go.. Great experience ...complete service shop Highly Recommeded..

Everyone throughout the process was wonderful. A vehicle I was purchasing sold before I was able to come from Virginia Beach to secure it. Cameron and Taylor worked to procure a similar vehicle and communicated diligently while waiting for delivery. Everyone from the GM, sales, and Devin in the finance office were very professional and a pleasure to work with. I highly suggest Gloucester Toyota for anyone searching to purchase an automobile.

My salesman was phenomenal...he listened to me and didn't try to cheat me. All the staff was friendly and professional. I'm definitely glad I purchased from them.

I like the pics of the work being performed on my car. The service department group is very professional , thorough, knowledgeable .. this includes all at front desk , too. I have had all my cars serviced at Gloucester. Wouldn’t go anywhere else.

Fantastic customer service. I had an all wheel alignment done, and it was done quicker than expected. Highly recommend them for your Toyota service care.

Clayton was great!

Satisfied with the process. It was great to call the same day for maintenance and get in to have it done.

The people at this dealership have excellent people skills and it seems like they took good care of my care too. I am definitely going there again. Thanks y'all❤️ -Anitha

This dealership is excellent in all aspects. Over the many years we have bought 5 cars here and always have them taken care of in their wonderful and friendly maintenance department.

Read at DealerRater

Holy was very good

Kyle did a great job showing us the vehicle and guiding us through the purchase process

Taylor was awesome!

Pleasant, courteous. No surprises. Great staff.

Amazing! Got me in quickly for an inspection. It was fast and affordable! Will definitely be back:)

Good people and service

Todd at Gloucester Toyota was great! Super helpful along with everyone else at that location. Ive bought cars from dealerships in the past and this one, by far, was the most friendly and down to earth one i have been too. Highly, highly recommended.

I have been a repeat customer at this dealership for years. The staff is warm and friendly, they truly care about the service, inventory and experience they provide for their customers. I refer them whenever I can!

The dealership was awesome. Dave was really great. He was a really good friendly guy. Talk to you help me in maturate and take me long. Devon was really good with me. I tell people to go to this dealership because it’s really good place to get a car they treat you like family. They are really nice people. Thank you for all the help they did for me. You guys all. Have a blessed day.

Great first service experience.

Thank You for all of your help I appreciate it everything was smooth and easy.

Read at DealerRater

Always great and timely work. Great service all around!

My wife and I brought our 2012 RAV4 in for an oil change. We hadn’t been here for years due to the high prices and extended length of time for service. However, we also had a strange sound coming from the engine that we thought we’d have looked at. After an hour or so, they called and said it was our alternator and that it would cost $600 to replace. With a trip coming up in a few days, we said go ahead and replace it. The next day, they called to tell us that it didn’t fix the ... Read More

Full review text opened.

Google - Aug 20, 2026

My wife and I brought our 2012 RAV4 in for an oil change. We hadn’t been here for years due to the high prices and extended length of time for service. However, we also had a strange sound coming from the engine that we thought we’d have looked at. After an hour or so, they called and said it was our alternator and that it would cost $600 to replace. With a trip coming up in a few days, we said go ahead and replace it. The next day, they called to tell us that it didn’t fix the problem and that we need a new water pump. That would run us an additional $900. Absolutely not!! If the mechanics there are unable to properly diagnose a problem, but they have no issue taking our money, we will not be returning. There are plenty of small shops in town that do better work for a fraction of the cost. Update: The service manager did reach out to us and offered to personally take a look at the problem we were having with our car. I appreciate them going above and beyond to meet our expectations. I hated to leave a negative review initially, but in the moment, we were less than satisfied. Gloucester Toyota has renewed our trust in their service and we appreciate them making things right.

Gloucester Toyota has been doing our oils changes on most of our family vehicles for years. They have always been amazing and polite and quiet. 100% recommend them to everyone.

Very helpful in finding what you want. They listen to your needs and are quick to find the vehicle that fits those needs. They actually want you to really love your choice and they drive what they sell!

Could not have had a more friendly ,professional ,timely and painless experience.

Always a great experience at Toyota!! Friendly staff and great service.

Clayton was pleasant and professional. Honored the internet price saving me thousands. Thanks!

The service desk personnel were very friendly and helpful. The service I received from start to finish was very good.

Great group to work with! Made it easy to buy a truck.

Taylor Powell is an awesome salesman. Give him a rise and a paid round trip for him and his family anywhere in the world!!

Experience was amazing and fast

Our experience at Gloucester Toyota was outstanding from start to finish. Everyone we interacted with was friendly, professional, and made the entire car-buying process easy and stress-free. We had an excellent experience working with Clayton. From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, walked us through every step of the process, and made buying our vehicle as smooth and stress-free as possible. If you're looking for a new or used vehicle, I highly recommend asking for Clayton. We'll definitely be ... Read More

Full review text opened.

Google - Aug 3, 2026

Our experience at Gloucester Toyota was outstanding from start to finish. Everyone we interacted with was friendly, professional, and made the entire car-buying process easy and stress-free. We had an excellent experience working with Clayton. From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, walked us through every step of the process, and made buying our vehicle as smooth and stress-free as possible. If you're looking for a new or used vehicle, I highly recommend asking for Clayton. We'll definitely be coming back to Gloucester Toyota for our future vehicle purchases. Thanks again, Clayton, for making this such a great experience!

Great sales service.

Dakota and participating staff were engaging and friendly. My wife and I appreciated the business and are very happy with our purchase!

I love the service. Great staff!

The staff I worked with at Gloucester Toyota were especially friendly and helpful!! Dakota and Devin went above and beyond to help me get the best deal and an easy experience!! I am happy to recommend your business to anyone I know who is looking for a vehicle or great service!! Thank you Dakota and Devin! Blessings, Marilyn Mullins (New owner of a beautiful RAV4!!)

Holly justin and angus always make my service experience great. . u all have a great tean

I had an emergency where my AC stopped working someplace in Maryland on a trip to Mathews. I was in Tappahannock when i called the main number. It was a Saturday and I was worried they won't call me back but I was reassured by the young lady who answered the phone that if I left a message that the service depart will call me back. And sure enough, as I pulled into Mathews my call was returned. I was given a appointment for later in the week and the process was pretty much painless. AC coolant was low ... Read More

Full review text opened.

Google - Jul 19, 2026

I had an emergency where my AC stopped working someplace in Maryland on a trip to Mathews. I was in Tappahannock when i called the main number. It was a Saturday and I was worried they won't call me back but I was reassured by the young lady who answered the phone that if I left a message that the service depart will call me back. And sure enough, as I pulled into Mathews my call was returned. I was given a appointment for later in the week and the process was pretty much painless. AC coolant was low and they added coolant with a dye for further investigation for leaks when i get back to NY. I have to give the dealership kudos for helping me out in a pinch.

Website to book appointments easily without phone call. Workshop was quick and nice waiting room for inspection. Nice, professional and friendly staff. Good price. Is good.

Very good service. Dakota was awesome to work with.

I have a 2026 Toyota Tacoma that I wanted to get touch up paint in the color of Underground & thats a difficult color to find. I went today & picked mine.

Been dealing with them over 20 years and top notch service and staff.

Experience was pleasant. Clayton Walker was professional and we would use him again and refer him to people we know. Eric and Linda

Thank you for or your excellent service .

Got a battery. No complaints except in-store price was $10 more than the online price for pickup.

Excellent interaction.

Taylor did an outstanding job with us, he was very patient and explained the features of the cars we were looking at. He knows the product line well. There was quick and straight forward negotiations, we arrived at a fair price for the car and my trade. The whole process was very low key and very quick. Seems like a dealership where they can make decisions quickly and don’t play games. Very enjoyable, and I love the car, it’s a Toyota!

Read at DealerRater

Clayton was great to us and we loved our new SR5 Tacoma. Great service, timely assistance, and a wonderful first time car buyer experience.

Read at DealerRater

Fast service by a great team who keeps you updated on the progress and work on your car. Everyone is friendly and helpful.

Read at DealerRater

Great sales person and mgr/owner. Willing to work with buyer good choice for me

Read at DealerRater

BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time ... Read More

Full review text opened.

DealerRater - May 15, 2026

BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time to have the car ready. MY daughter contacted Dakota for the VIN number to give the bank so they can cut the check an hour before she would arrive. Dakota gives it to her, and then proceeds to tell her the car she was coming to get was being sold. My daughter called me upset that they sold the car out from under her. I called the dealership, they transferred me to Tony who is their sales manager. Tony had no empathy that my daughter's time was wasted and that she and her husband had taken time off to get the check to pay for the car. Tony also stated that even though my daughter said she was coming in that day to get the car, he stated that we're just like other customers who say they're coming in and that he was ending this call. We called right back, and Tony didn't even have the respect to answer the phone, and had his salesman Dakota handle us. I gave Dakota my phone number and asked him to give a message to Cameron to call us back, and it is after 5pm now and we have not heard anything. The initial opinion of Cameron was an upstanding, community focused businessman, and we are disappointed that we haven't heard anything. All I know is if I had a sales manger like Tony, I would be ashamed to have him representing my business, it was the worst sales representation of a business I've ever seen, and emphasizes why we buy over the bridge and will never recommend Gloucester Toyota after this.

Read at DealerRater

Absolutely love Gloucester Toyota. Everyone is always so friendly & they treat you like family. Affordable pricing for both maintenance or repairs!

Read at DealerRater

I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to ... Read More

Full review text opened.

DealerRater - Apr 8, 2026

I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I’ve since filed a report with the Sheriff’s Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that’s the case, but realistically, that’s a lot of footage, and I don’t know how thoroughly it will be handled. I’ve done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That’s what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the xxxx are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

Read at DealerRater

Appointment was easy to schedule and was accomplished in a timely fashion with good communication.

Read at DealerRater

My first visit to get my first service done. Took me in at my 8am appointment time at 8am wow. Staff very friendly in service, parts and sales. Very pleased with my first visit and will continue to have service done there.

Read at DealerRater

Clean and the employees were very cordial and informed. Help with my knowledge about my car

Read at DealerRater

Great people to work with. Responsive to my questions and requests Would recommend to others.

Read at DealerRater

This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come ... Read More

Full review text opened.

DealerRater - Sep 23, 2025

This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come in on Monday to test drive one. He thanked us for asking for him and we set appt for 6:00. My husband then called him again on Monday to ask if we could drive two of them we were interested in & he said absolutely, I will have them pulled up front when you get here. We got there before 6 and they were waiting by the front door. Carter was with another customer so we waited for him & he apologized for taking so long which was not long at all. Owning a Jeep himself he knew all about them and showed us all the features & told us everything about them. We never owned a soft top, so he explained how it worked and showed us how to work it. Great guy very out going & happy to work with him on this deal. Needless to say everything went smoothly we bought the Jeep & couldn’t have asked for a better salesman. Kudos to him & I believe his name was John the finance gentleman who was also a pleasure to work with and also had a great personality. They both were a great pleasure to work with! We definitely will steer anyone to Gloucester Toyota as they both made us smile, laugh & just made the whole purchasing a vehicle enjoyable! Thank you and keep up the great work! Tom & Sheri Sommers

Read at DealerRater

Gloucester Toyota has the best staff, great prices, beautiful cars and best service team around!!! We just bought our 3rd car since moving to this area 8 years ago and will be back again when we need a car! Thank you to the amazing team!!!

Read at DealerRater

Very professional, helpful and understanding! Dealership highly recommended by friends. They came through for us.

Read at DealerRater

Hassle free, friendly, professional, easy to work with and honest. This was one of our best experiences with a dealership. We drove over an hour to the dealership even though there were 3 others to choose from in Richmond VA because of our inital phone interaction with the sales departament. Well worth the drive..

Read at DealerRater

It was not bad at all I think it’s went well not bad for the time we were there

Read at DealerRater

Very helpful and patient! They are determined to get you into a car! The staff are all really understanding and friendly

Read at DealerRater

The staff were all very pleasant, the financing process was smooth and efficient, and the car was as advertised

Read at DealerRater

I stopped in the Gloucester Toyota on Saturday afternoon, a beautiful day after all the cold and bad weather. I found myself possibly needing a new car in a very limited time. I was driving a Lexus but had decided I wanted to try a Toyota. The Toyota Dealership was so much closer to me than the Lexus Dealership. What a wonderful experience. Taylor came out immediately and asked if he could help us and he did. My daughter, her boyfriend and I were shown around. We came in to look at one car but ended up liking the Land ... Read More

Full review text opened.

DealerRater - Mar 7, 2025

I stopped in the Gloucester Toyota on Saturday afternoon, a beautiful day after all the cold and bad weather. I found myself possibly needing a new car in a very limited time. I was driving a Lexus but had decided I wanted to try a Toyota. The Toyota Dealership was so much closer to me than the Lexus Dealership. What a wonderful experience. Taylor came out immediately and asked if he could help us and he did. My daughter, her boyfriend and I were shown around. We came in to look at one car but ended up liking the Land Cruiser Highlander. Taylor was very knowledgeable, friendly and courteous. We couldn't have asked for a better experience. I called Taylor on Monday and asked if he was available to sell a car and I arrived 45 minutes later. Everything went smoothly with no problems. I was then off to finance, and Jeff Flynn did an excellent job. Friendly, Courteous and Knowledgeable. Everything when through smoothly here and I was out in no time! I look forward to having Gloucester Toyota as my dealership. I see only good things in the future. I met several of the other staff members and they all appear to have the same work ethic. Thank you all. Rebecca

Read at DealerRater

Ours was an internet sale, but the car was prepped beautifully when it arrived and the sales staff was very thorough in describing features and how to work them when we picked the car up.

Read at DealerRater

We had a very good experience every time we went in, which was 5 times. We had to see what was available and what fit our needs. The sales people were most helpful.

Read at DealerRater

Very friendly (dog friendly as well) salesperson, Devin Rogers, as well as manager Jeff. Knowledgeable and informative, and not high pressure. Easy to work with and definitely would buy from them again.

Read at DealerRater