Customer Testimonials

We couldn’t be happier with our experience at Gloucester Toyota! From start to finish, the entire process was smooth, stress-free, and genuinely enjoyable. A huge thank you to our salesman, Drew, who was absolutely fantastic! He was professional, knowledgeable, patient, and incredibly helpful throughout the entire process. He took the time to answer all our questions, made sure we felt comfortable every step of the way, and never made us feel pressured. Drew truly went above and beyond to make this a great car-buying experience. We also want to recognize John, the manager, who was equally wonderful to work ... Read More

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Google - Nov 13, 2026

We couldn’t be happier with our experience at Gloucester Toyota! From start to finish, the entire process was smooth, stress-free, and genuinely enjoyable. A huge thank you to our salesman, Drew, who was absolutely fantastic! He was professional, knowledgeable, patient, and incredibly helpful throughout the entire process. He took the time to answer all our questions, made sure we felt comfortable every step of the way, and never made us feel pressured. Drew truly went above and beyond to make this a great car-buying experience. We also want to recognize John, the manager, who was equally wonderful to work with. He took the time to walk us through different options, worked with us to find the right solution, and helped everyone reach an agreement we felt great about. His transparency, flexibility, and willingness to work with us really made a difference. We drove home in our brand-new 2026 Toyota Grand Highlander Hybrid MAX Pro, and we absolutely love it! Car buying can sometimes be a stressful experience, but Drew, John, and the entire Gloucester Toyota team made it anything but. We felt valued as customers from beginning to end. Thank you, Gloucester Toyota, for an exceptional experience! We couldn’t recommend Drew and the team more highly. If you’re in the market for a new vehicle, this is the place to go!

Maintenance staff are always polite and trustworthy they are absolutely the best.

Told service writer on 2 separate calls that the vehicle only had 1 middle seat. After sitting in the waiting room for almost an hour I was told that the recall could only be done on both seats. The other seat is stored at home and unavailable. This information should have been mentioned during one of the 2 phone calls. Very disappointing. Will not recommend this dealer

I was totally impressed with Todd and the rest of the employees that helped me with my Purchase.

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When in need of a yota Gloucester Toyota is the place to go. Amazing customer service all around!

We couldn’t be more happy with our experience here at Gloucester Toyota! We sold our RAV4 months ago and had been searching nationwide for a Sequoia! We live in New Mexico and we were starting to loose hope but then this Sequoia became available and we fell in love with it! We were able to talk with the General Manager Cameron, and he held it for us! We flew out the next day and they kindly picked us up from the Richmond airport an hour away in our new Sequoia! Kyle was a great salesman he picked us up ... Read More

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Google - Oct 30, 2026

We couldn’t be more happy with our experience here at Gloucester Toyota! We sold our RAV4 months ago and had been searching nationwide for a Sequoia! We live in New Mexico and we were starting to loose hope but then this Sequoia became available and we fell in love with it! We were able to talk with the General Manager Cameron, and he held it for us! We flew out the next day and they kindly picked us up from the Richmond airport an hour away in our new Sequoia! Kyle was a great salesman he picked us up and went above and beyond throughout the whole process! This will be our family vehicle for many years and we are so excited the Gloucester Toyota dealership made it all possible!

Prompt, courteous and professional ♥️ my Gloucester Toyota Service Team!

Gloucester Toyota is well organized and made purchasing a breeze. Our salesman, Todd, did an excellent job of making us feel welcomed and answered all our question. I would definitely buy another vehicle from him, when the time comes. Top notch srevice!

Service is always going above and beyond to help me out. I know they look out for my vehicle’s condition. Holly is always so professional and helpful. Definitely an asset to your company. I have never had a bad experience with Gloucester Toyota

Salesman Clayton Walker was awesome to work with. I recommend anyone looking for a Toyota to see Clayton at Gloucester Toyota

Kyle was great with helping me find a vehicle that meets my needs. I appreciate how helpful and patient he was during the car buying process.

I couldn’t recommend this team more! I worked with both Tony and Clayton from the sales team during our Toyota purchase. As a first time Toyota buyer as well as dealing with the tough market for a Grand Highlander, they were patient and very helpful while we shopped and decided on the perfect car for my family. From trade in to financing to completed purchase they were awesome. Check them out, you won’t be disappointed!

Great buying experience! Clayton Walker was a dream to work with. So appreciate everyone's patience and kindness! Highly recommend!

I drive from Newport News to Gloucester because I like the people and the service everyone is nice and professional I would not go anywhere else

Holly and Justin are the best!

Great service.

Excellent Service.

My auto purchase was seamless. A polite gentleman named Kyle Walker greeted me and got my trade in done as well as pulled a car I was interested in out to test drive. Car was great the experience was great paperwork went fairly quickly. I left happy in the car I was interesting in. Great experience!

I had a positive experience. Ordered a car and they communicated flawlessly throughout the process. The sales guy that handled the transaction was very pleasant. They were very up front on add ons and pricing (other dealerships fail in this category slipping stuff in).I would definitely recommend. Bought 2 cars from them now with 2 positive experiences.

Kyle was very knowledgeable and answered all of my questions, as well as the finance manager. I found the exact car that I had researched and was able to buy it the same day. Thank you Gloucester Toyota.

Todd was absolutely amazing to me and my wife on our purchase.

Shaq Azizi was the best salesman ever. Thank you for the great experience.

Mrs. HOLLY and staff was super nice and understanding. I brought my car in for a recall when I got there it was super fast process, finish on time as was being told.

Easy to deal with. Love my Tacoma..great service department. Easy scheduling for service.

Easy to make an appointment, took my car in on time, and finished early. All work done as expected. Excellent service.

Fast and easy experience

Excellent service and product. Would highly recommend. Shout out to Kyle and Devin for their assistance! 😊

Not happy at all felt pressured

Great service on a tire that had a screw in it. They worked me in at the end of the day to get me back on the road.

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The new key fob was very expensive and I would have expected that the programming of it would have been included. So I am very disappointed that I had to pay nearly $100 after buying the expensive key fob

This dealership is excellent in all aspects. Over the many years we have bought 5 cars here and always have them taken care of in their wonderful and friendly maintenance department.

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Thank You for all of your help I appreciate it everything was smooth and easy.

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Had a great salesperson, he made the process very easy and was personable! The sales manager was a little petty, we wanted a minor touch up on a scratch on the doorframe, and he didn’t want to do it. Mind you, we had to leave the car there for a more significant touch up on the back bumper and the scratch (in the photo below) wasn’t there when we left it there for the bumper. The salesman isn’t there anymore so I would not have any business with this dealership.

By Far The WORST dealer I have ever dealt with. Not willing to help and comments on the phone were beyond words. Asked for the GM and then put on hold and then they hung up.

I tried to buy a car here. I really did. I was interested, engaged and wanted to work on a deal. Problem is, they weren’t interested in any of those things. So I went to a dealer with a virtually identical car, with awesome staff and a desire to sell cars people are interested in buying (Banister Auto Group). If you want to buy a car from Toyota of Gloucester, be prepared to work harder than the sales people - and likely be disappointed at the outcome.

Recall fix for the instrument screen was a big mistake apparently not completed properly I want factory settings stored. Cruise control appears to be on all the time. Average mileage is gone etc. Wish I had not broght the car in for this recall which wasted half a day of time …. more time to correct. Do it right first time Stan Coloff

Taylor did an outstanding job with us, he was very patient and explained the features of the cars we were looking at. He knows the product line well. There was quick and straight forward negotiations, we arrived at a fair price for the car and my trade. The whole process was very low key and very quick. Seems like a dealership where they can make decisions quickly and don’t play games. Very enjoyable, and I love the car, it’s a Toyota!

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Horrible experience where management jerked us around and wasted our time. Found a much better car and deal elsewhere and got twice what they offered on my trade. Recommended you shop around.

Clayton was great to us and we loved our new SR5 Tacoma. Great service, timely assistance, and a wonderful first time car buyer experience.

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Fast service by a great team who keeps you updated on the progress and work on your car. Everyone is friendly and helpful.

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Great sales person and mgr/owner. Willing to work with buyer good choice for me

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I would like to have your dealership do more for me but the prices are not aligned even close to other places. Example. Wanted to know which tire was growing a false tire pressure warning light. You $100 to scan. I bought the scanner for $100 Times are too hard to allow you to get away with this

BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time ... Read More

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DealerRater - May 15, 2026

BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time to have the car ready. MY daughter contacted Dakota for the VIN number to give the bank so they can cut the check an hour before she would arrive. Dakota gives it to her, and then proceeds to tell her the car she was coming to get was being sold. My daughter called me upset that they sold the car out from under her. I called the dealership, they transferred me to Tony who is their sales manager. Tony had no empathy that my daughter's time was wasted and that she and her husband had taken time off to get the check to pay for the car. Tony also stated that even though my daughter said she was coming in that day to get the car, he stated that we're just like other customers who say they're coming in and that he was ending this call. We called right back, and Tony didn't even have the respect to answer the phone, and had his salesman Dakota handle us. I gave Dakota my phone number and asked him to give a message to Cameron to call us back, and it is after 5pm now and we have not heard anything. The initial opinion of Cameron was an upstanding, community focused businessman, and we are disappointed that we haven't heard anything. All I know is if I had a sales manger like Tony, I would be ashamed to have him representing my business, it was the worst sales representation of a business I've ever seen, and emphasizes why we buy over the bridge and will never recommend Gloucester Toyota after this.

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Absolutely love Gloucester Toyota. Everyone is always so friendly & they treat you like family. Affordable pricing for both maintenance or repairs!

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Communication has been lacking, and there appears to be a concerning absence of accountability behind the brand-new vehicles being sold. As a long-time Toyota customer—having purchased 16 vehicles—one of the primary reasons I have remained loyal to the brand is its reputation for reliability, strong warranty support, and overall quality. Recently, however, it feels as though those standards may have shifted. I would strongly encourage this dealership to reevaluate its approach to both customer communication and product support. As a representative of the Toyota brand, it’s important to uphold the core values of integrity, reliability, and customer commitment—... Read More

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Google - Apr 21, 2026

Communication has been lacking, and there appears to be a concerning absence of accountability behind the brand-new vehicles being sold. As a long-time Toyota customer—having purchased 16 vehicles—one of the primary reasons I have remained loyal to the brand is its reputation for reliability, strong warranty support, and overall quality. Recently, however, it feels as though those standards may have shifted. I would strongly encourage this dealership to reevaluate its approach to both customer communication and product support. As a representative of the Toyota brand, it’s important to uphold the core values of integrity, reliability, and customer commitment—not only with direct customers, but also with prospective buyers who are observing these interactions. When customers feel they have been sold defective vehicles, it erodes trust far beyond a single transaction.

Poor communication. Service department.

I'm sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota's service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to ... Read More

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Yelp - Apr 9, 2026

I'm sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota's service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I've since filed a report with the Sheriff's Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that's the case, but realistically, that's a lot of footage, and I don't know how thoroughly it will be handled. I've done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That's what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the fuck are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to ... Read More

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DealerRater - Apr 8, 2026

I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I’ve since filed a report with the Sheriff’s Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that’s the case, but realistically, that’s a lot of footage, and I don’t know how thoroughly it will be handled. I’ve done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That’s what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the xxxx are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

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Appointment was easy to schedule and was accomplished in a timely fashion with good communication.

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My first visit to get my first service done. Took me in at my 8am appointment time at 8am wow. Staff very friendly in service, parts and sales. Very pleased with my first visit and will continue to have service done there.

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Clean and the employees were very cordial and informed. Help with my knowledge about my car

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Just be aware when you actually need to use your warranty, magically the warranty you paid for doesn't cover it anymore.

Great people to work with. Responsive to my questions and requests Would recommend to others.

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This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come ... Read More

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DealerRater - Sep 23, 2025

This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come in on Monday to test drive one. He thanked us for asking for him and we set appt for 6:00. My husband then called him again on Monday to ask if we could drive two of them we were interested in & he said absolutely, I will have them pulled up front when you get here. We got there before 6 and they were waiting by the front door. Carter was with another customer so we waited for him & he apologized for taking so long which was not long at all. Owning a Jeep himself he knew all about them and showed us all the features & told us everything about them. We never owned a soft top, so he explained how it worked and showed us how to work it. Great guy very out going & happy to work with him on this deal. Needless to say everything went smoothly we bought the Jeep & couldn’t have asked for a better salesman. Kudos to him & I believe his name was John the finance gentleman who was also a pleasure to work with and also had a great personality. They both were a great pleasure to work with! We definitely will steer anyone to Gloucester Toyota as they both made us smile, laugh & just made the whole purchasing a vehicle enjoyable! Thank you and keep up the great work! Tom & Sheri Sommers

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Well sense you keep sending me messages to write a review here we go .. 1st I called ahead of time to get pricing then when I got there I was charged another price(illegal in va). 2nd what office supplies could you have possibly charged me for to run a diagnostic that I was already quoted a price for thisch was $170. 3rd your employee who took my payment was a little nasty with me for not waiting on site for a 2 hour job. I have a 2 year old that likes to stay busy you had no toys available in your ... Read More

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Google - Sep 11, 2025

Well sense you keep sending me messages to write a review here we go .. 1st I called ahead of time to get pricing then when I got there I was charged another price(illegal in va). 2nd what office supplies could you have possibly charged me for to run a diagnostic that I was already quoted a price for thisch was $170. 3rd your employee who took my payment was a little nasty with me for not waiting on site for a 2 hour job. I have a 2 year old that likes to stay busy you had no toys available in your waiting room! 4th you never cut off the maintenance light that I originally went in for (oil light). You saw the light and didn't ask mention it 🤔 5th you did however tell me my car would need a 1,800 part and I could not make payments on it PERIOD. So I called around and your location is the most expensive one and guess what I can make payments on It .. but here is the kicker you didn't tell me which part I needed to order the upper or lower catalytic converter because my car has 2 . And on the sheet I received with the diagnostic said that the catalytic converter may not fix the problem 🤔🤔🤔 so yeah I'm not happy . The nice lady I talked to to set up the appointment was nice though .

Had an appointment at 1:00 still had to wait almost 2 hours to get my truck inspection. Then tried to charge me $700 for new brake pads

Gloucester Toyota has the best staff, great prices, beautiful cars and best service team around!!! We just bought our 3rd car since moving to this area 8 years ago and will be back again when we need a car! Thank you to the amazing team!!!

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Very professional, helpful and understanding! Dealership highly recommended by friends. They came through for us.

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Hassle free, friendly, professional, easy to work with and honest. This was one of our best experiences with a dealership. We drove over an hour to the dealership even though there were 3 others to choose from in Richmond VA because of our inital phone interaction with the sales departament. Well worth the drive..

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It was not bad at all I think it’s went well not bad for the time we were there

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Very helpful and patient! They are determined to get you into a car! The staff are all really understanding and friendly

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My service was the worst I have ever experienced. I have been taking my car here for years and never had an issue however, that is because it was simple oil change tire rotation. I had an engine light come on, in which I thought I could trust them to have my best interest but the sad truth is dealers are all about how much money the can rip off of people. They lied to me and said I needed a new battery for a "computer reboot" that they ASSURED would fix my problem. They did NOT specify ... Read More

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Google - Apr 17, 2025

My service was the worst I have ever experienced. I have been taking my car here for years and never had an issue however, that is because it was simple oil change tire rotation. I had an engine light come on, in which I thought I could trust them to have my best interest but the sad truth is dealers are all about how much money the can rip off of people. They lied to me and said I needed a new battery for a "computer reboot" that they ASSURED would fix my problem. They did NOT specify this was a first procedure to the real underlying problem. Holly the receptionist also told me the $150 diagnostic fee would be waived.. just to find out it wasn't when I came to pi ck my car up.. again sever lack of communication on their end. Then they told me it wasn't my computer in my car it was actually my water pump and quoted me $1000 to fix. I got it fixed a week later at another trusted mechanic for under half that. They were honest straight forward and actually looking t help people rather than gouge them for money. I will never recommend this dealer, nor will I ever bring my car back there.

The staff were all very pleasant, the financing process was smooth and efficient, and the car was as advertised

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I would never recommend this dealership to anyone. I bought my car here; therefore I had it serviced here. There was a recall on something near the 3rd row that required them to mange the 3rd row chair....when they return my car to me there was a rust spoy on my leather as well as some sort of white paint. I complained as my car was new and no one rides the third row . I went up high with my complaint and they denied everything. They either swapped my chair with someone else chair or ruined it during the ... Read More

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Google - Apr 3, 2025

I would never recommend this dealership to anyone. I bought my car here; therefore I had it serviced here. There was a recall on something near the 3rd row that required them to mange the 3rd row chair....when they return my car to me there was a rust spoy on my leather as well as some sort of white paint. I complained as my car was new and no one rides the third row . I went up high with my complaint and they denied everything. They either swapped my chair with someone else chair or ruined it during the recall work. Very very very dishonest business. They gave me a Dr Vynl card to get it fixed myself after they ruined my 3rd row .....as much as I paid for that truck and to have it disrespected and not managed well is garbage just like this business.

I stopped in the Gloucester Toyota on Saturday afternoon, a beautiful day after all the cold and bad weather. I found myself possibly needing a new car in a very limited time. I was driving a Lexus but had decided I wanted to try a Toyota. The Toyota Dealership was so much closer to me than the Lexus Dealership. What a wonderful experience. Taylor came out immediately and asked if he could help us and he did. My daughter, her boyfriend and I were shown around. We came in to look at one car but ended up liking the Land ... Read More

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DealerRater - Mar 7, 2025

I stopped in the Gloucester Toyota on Saturday afternoon, a beautiful day after all the cold and bad weather. I found myself possibly needing a new car in a very limited time. I was driving a Lexus but had decided I wanted to try a Toyota. The Toyota Dealership was so much closer to me than the Lexus Dealership. What a wonderful experience. Taylor came out immediately and asked if he could help us and he did. My daughter, her boyfriend and I were shown around. We came in to look at one car but ended up liking the Land Cruiser Highlander. Taylor was very knowledgeable, friendly and courteous. We couldn't have asked for a better experience. I called Taylor on Monday and asked if he was available to sell a car and I arrived 45 minutes later. Everything went smoothly with no problems. I was then off to finance, and Jeff Flynn did an excellent job. Friendly, Courteous and Knowledgeable. Everything when through smoothly here and I was out in no time! I look forward to having Gloucester Toyota as my dealership. I see only good things in the future. I met several of the other staff members and they all appear to have the same work ethic. Thank you all. Rebecca

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Ours was an internet sale, but the car was prepped beautifully when it arrived and the sales staff was very thorough in describing features and how to work them when we picked the car up.

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We had a very good experience every time we went in, which was 5 times. We had to see what was available and what fit our needs. The sales people were most helpful.

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Very friendly (dog friendly as well) salesperson, Devin Rogers, as well as manager Jeff. Knowledgeable and informative, and not high pressure. Easy to work with and definitely would buy from them again.

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Ive use their service department for over a decade to keep my Lexus running. Its like a dealer quality mom and pop operation to me. Reasonably priced, excellent work and Holly and the reservation crew are easy to communicate with, flexible and answer their phones.

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People were friendly and helpful, and the salesman was very knowledgeable about the car I was buying. He was not the least bit pushy...let the car sell itself.

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Had a 9am appointment for an inspection. Arrived early but the person in service said that was fine and checked me in. At 10:30 I went to the service desk to see if there was a problem with the vehicle and the same service rep instantly had a attitude saying I got there early and it would take an hour even though it had been 2 hours. At that point he said my vehicle was ready. When I was told to go to check out it wasn't my vehicle. Waited another hour before it actually was my vehicle. 3 hours for a ... Read More

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Google - Jan 21, 2025

Had a 9am appointment for an inspection. Arrived early but the person in service said that was fine and checked me in. At 10:30 I went to the service desk to see if there was a problem with the vehicle and the same service rep instantly had a attitude saying I got there early and it would take an hour even though it had been 2 hours. At that point he said my vehicle was ready. When I was told to go to check out it wasn't my vehicle. Waited another hour before it actually was my vehicle. 3 hours for a state inspection! I planned on purchasing a new truck from here this Spring but not after todays service. Keep the free inspection! ID rather pay than deal with the disrespect. I would give it a negative star if I could. DONE!

I had a great experience at Gloucester Toyota. It was quick and painless. Our salesman, Tyler was very professional and friendly.

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Great customer service. My salesmen really was great. I will go back if I need another vehicle. I feel valued at this dealership 4 th vehicle we have bought from this salesman

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Everyone was helpful and friendly. Dave was fun to work with and John worked to help my monthly payment manageable. Both easy to talk to. So people get 5 stars Here’s a big problem: the ladies room is very nasty and needs complete renovation. Bathroom facilities don’t get any stars at all.

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My dealing with Doug Updike in the service department and Taylor Powell in the sales department were great experiences. The general manager and F & I people were also wonderful to deal with. I would highly recommend them.

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It bothers me to give one star because I have dealt with Holly & Justin who are AMAZING to work with. In fact not long ago, the Williamsburg Toyota told me I needed a driver side headlight assembly that costs $750. I declined so they placed a rejection sticker on it. I took it to Gloucester Toyota & Justin took one look & said nothings wrong with the headlight & did maintenance for around $89 & all passed inspection. However, yesterday I picked up the vehicle due to a brake light being on for the very first time. I declined all the ... Read More

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Google - Dec 19, 2024

It bothers me to give one star because I have dealt with Holly & Justin who are AMAZING to work with. In fact not long ago, the Williamsburg Toyota told me I needed a driver side headlight assembly that costs $750. I declined so they placed a rejection sticker on it. I took it to Gloucester Toyota & Justin took one look & said nothings wrong with the headlight & did maintenance for around $89 & all passed inspection. However, yesterday I picked up the vehicle due to a brake light being on for the very first time. I declined all the suggested work because I know there’s a lot wrong with the car & I'm in the process of buying a new one & I don’t want to waste the capital on this one. Today I called & spoke to a Randy after picking it up, to let him know that there’s a beeping noise that wasn’t there before & a smell like an old car with burning oil which I have NEVER smelled before. If nothing else I wanted to swing the car by tomorrow just for him to hear the noise but he suggested to make an appointment which usually means a week or so from now. When I suggested to bring my car tomorrow because the beeping & smell was not there before, he got very defensive and said “What are you saying it’s my fault for what’s wrong with your car!” No handy Randy, I was not suggesting it’s your fault. However, the tone in which he came at me made me think, well were you my mechanic & is it your fault for any new issues… He then let me speak to Doug who helped defuse the issue by letting me know the beeping is letting me know to not drive the car because it’s not safe. I later discovered the beeping noise was not that but actually the emergency brake pushed down. Believe it or not, I’ve owned this car for I don’t know how many years & have taken it to numerous mechanics & have never had the actual emergency brake pedal down after service nor pushed it down myself. Makes sense seeing they were working on my brakes. Once released, the beeping noise went away. However, Doug could not explain the sudden smell that was not there before yesterday. The fact is I need to retire my car for good because of all the issues. I even joked about it with Justin yesterday. When bringing my concerns to the service tech, he made it personal which seemed suspect. Then again not everyone should be allowed to handle customer disputes.

Got me in and out as stated. Friendly staff and they kept me informed about the progress of the repair.

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My wife and I purchased a 2023 Toyota Grand Highlander in 2023 and have loved the vehicle since purchase. On another note the vehicle had a recall which involved removing the headliner to repair, upon further inspection after the work was performed we noticed a rattle in the dome light area, black smudges all over the headliner, screws not fastened back tightly and window gaskets not installed properly. Upon returning the vehicle back with our concerns and addressing them with the General manager they seem to want to place blame of noise on “glasses in the glasses holder” and attempted to clean ... Read More

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Google - Dec 10, 2024

My wife and I purchased a 2023 Toyota Grand Highlander in 2023 and have loved the vehicle since purchase. On another note the vehicle had a recall which involved removing the headliner to repair, upon further inspection after the work was performed we noticed a rattle in the dome light area, black smudges all over the headliner, screws not fastened back tightly and window gaskets not installed properly. Upon returning the vehicle back with our concerns and addressing them with the General manager they seem to want to place blame of noise on “glasses in the glasses holder” and attempted to clean black grease spots and could not get the headliner cleaned and now they want to take the vehicle to another business to attempt dying or cleaning headliner in a deeper manner. Due to these issues I would highly recommend buying from a dealership that takes a little More pride in their work.

Absolutely terrible experience with the used car manager at this dealership. My sister is stationed in Texas with the military and found a vehicle she was ready to purchase. offered a $1,000 non-refundable deposit to hold the car, which is standard practice, but the manager refused. Instead, he demanded a $10,000 non-refundable deposit—completely unreasonable—and told me my only option was to make the trip to Virginia and hope the vehicle was still available when I arrived. He said if she wanted the vehicle he advises to book a plane ticket and be waiting at the door Monday morning when they ... Read More

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Google - Dec 7, 2024

Absolutely terrible experience with the used car manager at this dealership. My sister is stationed in Texas with the military and found a vehicle she was ready to purchase. offered a $1,000 non-refundable deposit to hold the car, which is standard practice, but the manager refused. Instead, he demanded a $10,000 non-refundable deposit—completely unreasonable—and told me my only option was to make the trip to Virginia and hope the vehicle was still available when I arrived. He said if she wanted the vehicle he advises to book a plane ticket and be waiting at the door Monday morning when they open. I explained that she was approved for a Navy Federal loan and was just waiting for the check to arrive, but he didn’t care. His attitude was rude and dismissive, and he even went as far as to say, “You’ll never be back for service,” making it clear he didn’t want my business. I’ve bought cars all over the U.S., and this is by far the worst customer service I’ve ever encountered. In the past, I’ve always been able to secure a vehicle with a deposit, e-sign documents, and wire funds. To treat any customer like this is unacceptable, but to dismiss a military member trying to coordinate a purchase while stationed away is especially appalling. My other sister, who owns a Toyota and lives in Virginia, will also be taking her business elsewhere for service after hearing about this experience. I will never return to this dealership and strongly advise others to avoid it if they value respectful, professional service. She bought the same vehicle 1 year newer in another state and they were super accommodating and was able to give deposit to hold vehicle and 24 hours later wired the money and bought the vehicle.

Friendly and knowledgeable staff. Listen to what you want and don’t push you into something you don’t want.

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Purchasing a vehicle from Gloucester Toyota was a good experience several years ago. However, I brought my Rav in for my "FREE" state inspection, a simple 30 minute appointment, right? I allowed 90 minutes in my schedule before another appointment. My simple inspection, with no corrections or repairs needed, took 3 HOURS! Causing me to miss my next appointment which cost me $50 for canceling. THANKS FOR THE FREE INSPECTION. I Will Not Be Back.

I just purchased my second Toyota from this dealership. The first was June 2022 and was a 2022 Toyota Tacoma. My sales man was Taylor Powell and Cameron the manager. My second purchase on September 16, 2024 was a 2024 Toyota Tundra and to my luck I was able to work with Taylor again and Cameron which are both great guys and in my opinion assets to Gloucester Toyota. Both times I’ve purchased vehicles from them it has been a very easy and hassle free process. I highly recommend them if anyone is looking for a new Toyota or used vehicle. Thanks again Taylor ... Read More

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DealerRater - Sep 17, 2024

I just purchased my second Toyota from this dealership. The first was June 2022 and was a 2022 Toyota Tacoma. My sales man was Taylor Powell and Cameron the manager. My second purchase on September 16, 2024 was a 2024 Toyota Tundra and to my luck I was able to work with Taylor again and Cameron which are both great guys and in my opinion assets to Gloucester Toyota. Both times I’ve purchased vehicles from them it has been a very easy and hassle free process. I highly recommend them if anyone is looking for a new Toyota or used vehicle. Thanks again Taylor and Cameron.

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Deceptive dealership at best. They did not disclose the 5 year 100k mile warranty was void due to aftermarket tuner, then still tried to down play it. Unbelievable.

Dave was helpful and knowledge with our purchase. He and his team worked quickly to get us on our way in our new vehicle. We will definitely refer our friends, it's worth the drive.

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So pleased with the purchase of my RX350! Having had a friend purchase a Highlander a few weeks earlier from Gloucester Toyota, based on her excellent experience I checked their website and found a RX 350 that appealed to me. I first spoke with Anne, who was so helpful; accommodating my schedule to have the SUV available early for my visit. The SUV I viewed online was exactly as the one on the lot. All pictures on their site showed the true vehicle with no hidden camera angles distorting the SUV's condition. Taylor, rightly so deserved the accolades he rec'... Read More

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DealerRater - Aug 25, 2024

So pleased with the purchase of my RX350! Having had a friend purchase a Highlander a few weeks earlier from Gloucester Toyota, based on her excellent experience I checked their website and found a RX 350 that appealed to me. I first spoke with Anne, who was so helpful; accommodating my schedule to have the SUV available early for my visit. The SUV I viewed online was exactly as the one on the lot. All pictures on their site showed the true vehicle with no hidden camera angles distorting the SUV's condition. Taylor, rightly so deserved the accolades he rec'd from my friend: friendly, knowledgeable about Lexus, and with NO hint of "high pressure sales" my interaction with him sealed the deal. "No haggle" purchase. EXCELLENT, competitive price on the RX compared to others for sale in Hampton Roads and the RX is in super condition! SO pleased! While I DO plan on keeping my RX for many many years - when the time comes for a vehicle - I'll stick with Gloucester Toyota for my purchase.

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Great service … excellent service desk folks ,,, ALWAYS my go-to dealership ,,, I take my car there whenever I have a question or a problem , Or an inspection

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After dealing with Casey Toyota in Williamsburg, Gloucester Toyota was a refreshing experience! Will be back soon.

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Friendly and focused on my vehicle. Good having experts checking all key components of my vehicle

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I had two problems with my 2019 Rav 4 Hybrid. The first is a well known by Toyota issue with the fuel tank which was only allowing 6-7 gallons of fuel before overflowing. The second was the fuel fill door latch not working correctly due to a broken spring and disconnected release retainer ring. Thus requiring manual opening of the fuel door. After two hours (during which the vehicle was serviced and the oil was changed) I was told I needed an entirely new fuel file door assembly and the overflowing fuel tank problem could not be addressed until that $400 replacement was ... Read More

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Google - Jul 30, 2024

I had two problems with my 2019 Rav 4 Hybrid. The first is a well known by Toyota issue with the fuel tank which was only allowing 6-7 gallons of fuel before overflowing. The second was the fuel fill door latch not working correctly due to a broken spring and disconnected release retainer ring. Thus requiring manual opening of the fuel door. After two hours (during which the vehicle was serviced and the oil was changed) I was told I needed an entirely new fuel file door assembly and the overflowing fuel tank problem could not be addressed until that $400 replacement was preformed. The fuel door assembly had been disassembled during inspection and was not reassembled (so that it would at least operate manually) when the vehicle was returned. I had to immediately return to the shop to get this reassembled. I ordered the broken door latch spring on line for $6.00 and reattached the release retainer. The latch system now works remotely as it should. NONE of this needed to be done to address the fuel tank overflow issue as the two are completely unrelated.

The staff there were very friendly and took good care of the car. I really do like the dealership.

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Everyone is pleasant to deal with. They answer all your questions. They help you keep your automobile up-to-date with all of its needs. If you’re not sure of some thing, they will find the answer for you. I have no complaints at this time.

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